Quick answers about our products, apps, payments and your account. Still stuck? Contact us; we reply within 2 business days.
About
What is Zelmora Studio?
Zelmora Studio is a premium digital products and tools brand created by Farhan Farooq. We design high-quality planning tools, printable planners, wedding templates, and digital resources for modern couples and creative businesses.
Where is Zelmora Studio based?
Zelmora Studio is based in Lahore, Pakistan. We serve customers globally and our digital products are available worldwide.
Products
What kinds of digital products do you offer?
We offer printable wedding planners, budget trackers, guest list sheets, RSVP trackers, wedding checklists, love story posters, event planning templates, and business tools.
Are your products available as instant downloads?
Yes. Every digital product is an instant download: one .zip with all files at full quality, ready right after checkout (or straight away for free products). Paid downloads also stay in My Zelmora → Library, so you can download them again any time.
Tools
What is the Zelmora Wedding Planner tool?
The Zelmora Wedding Planner is an online web app that runs in your browser — we host it, so there is nothing to install. It has 20 planning sections covering budget tracking, guest management, RSVP coordination and vendor contacts. It is for personal use: planning your own wedding or family event.
Billing
Do subscriptions renew automatically?
Recurring plans renew at the end of each month or year until you cancel. Cancel any time in My Zelmora → My subscriptions; you keep access until the end of the period you paid for and are not charged again. Some apps are also sold as no auto-renew plans: one payment for 1 month or 1 year that never renews.
How do free trials work?
Where an app offers a free trial you can take it once per Zelmora account per app. You add a payment method at checkout, but you are only charged when the trial ends. Cancel before then in My Zelmora → My subscriptions and you pay nothing.
Policies
Do you offer refunds?
Yes. You can request a full refund within 14 days of purchase — for subscriptions, within 14 days of the payment you want refunded. No reason needed: open My Zelmora → Orders & billing and choose “Request refund” on the payment, email support@zelmorastudio.com, or use the link in your Paddle receipt. See our Refund Policy for details.
How do I request a refund?
Open My Zelmora → Orders & billing, find the payment and choose Request refund. A reason is optional. The order then shows the status: Refund requested, then Refunded or Refund declined. Refunds are free within 14 days of any payment; Paddle returns the money to your original payment method and access to the refunded item ends.
Account
What happens if I stop using my account?
An account with no active web-app subscription for 6 months in a row is deleted with its data. We email you a reminder one month before, and just before deletion a secure link (valid 30 days) to download an export of your data, organised per app.
How do I delete my account?
Go to My Zelmora → Account & security → Delete account and confirm with your password. Any running subscription or trial is set to cancel at the end of its current period, so you are not charged again, and we email you a download link with an export of your data. This cannot be undone.
How long do I stay signed in?
After you sign in you choose: 24 hours (the default) or No auto logout, which keeps you signed in for 7 days. In My Zelmora you can see your signed-in devices and sign out the others.
Where is my data stored?
Your account and app data are stored in our database with our hosting provider. Product downloads and site images are kept in Cloudflare R2 cloud storage; your profile photo and images you attach to support chats are kept in a separate private storage area that only you and Zelmora staff can see. Payments are handled by Paddle; we never see your full card details.
General
How do I contact Zelmora Studio?
You can reach us through the Contact page on this website. We aim to respond to all enquiries within 2 business days.
Refunds (14 days)
Full refund within 14 days of any payment — no reason needed. Request it from My Zelmora → Orders & billing.
Inactive accounts (6 months)
An account is inactive while it has no active subscription to any of our web apps. After 6 months in a row without one, we delete the account and all its data. One month before, we email you a reminder; just before deletion we email you a secure download link (valid 30 days) with an export of your data, organised per app. After deletion the account cannot be restored; to come back, create a new account. Payment records are kept, without your name, where tax law requires.